1. Do you offer delivery?

Yes! All soft play packages are delivered 2 hours prior to party start time. We set up and tear down equipment. Delivery time may change depending on amount of set ups we have scheduled that day. Please make sure when booking you fill out correct email/phone number. We will confirm delivery time after booking. 

​

2. What about bad weather or cancellations?

We do NOT set up soft play rentals outside if there is rain in the forecast. In the event of bad weather, Giggle and Play does offer the option to reschedule event to a later date or a fully refundable deposit. We accept cancellations up to 72 hours prior to party date. If party is cancelled after that time period deposit is forfeited. 

​

3. How often do you clean and sanitize equipment?

Our #1 priority is the safety and health of little ones.  Our equipment is cleaned and sanitized after each soft play set up use. The disinfectant we use protects against viruses, bacteria, and mold. A wipe down is also performed at the beginning of each set up. 

​

4. What is your policy for damaged products?

​

We realize that children sometimes cause unintentional damage to soft play equipment when they are having a fun time.  If an item or items are damaged, an invoice will be sent for cost of repair.

​

5. Are your rentals available for pick up?

​

Sorry! Our rental are not available for pick up.

​

6. What age range do we cater to?

​

Our soft play set ups are perfect for toddlers/kids ages 1-5!

​

7. How do I pay remaining balance?

​

Remaining balance must be paid day prior to set up! Invoice is sent via email 24 hours prior to party start time. It is the customers responsibility to make sure payment is received. Failing to do so will result in refund of deposit.

​

​

​

​

​

​

 

​

​